Join Our Team

Group Operational Manager At

Wink Main Logo white scaled 1

Group Operational Manager 

WINK Aparthotels

Date: January 2025

 

Roles and Responsibilities: The Group Operational Manager at WINK Aparthotels plays a pivotal role in overseeing the operational aspects of the organisation.

The following are the primary roles and responsibilities of this position:

  1. Operational Oversight:
    • Provide leadership and direction to multiple Hotel and Café operations.
    • Ensure the efficient and effective functioning of all Hotels and Cafés.
    • Collaborate with the Assistant Operations Manager and property leads to maintain consistent standards.
  2. Guest Experience Management:
    • Monitor and enhance the guest experience across properties.
    • Review guest feedback and implement improvements.
    • Address escalated guest issues and complaints.
  3. Quality Control:
    • Set and maintain high-quality standards for services and facilities.
    • Conduct regular property inspections to identify and rectify issues.
    • Ensure adherence to brand standards and guidelines.
  4. Team Leadership:
    • Lead, mentor, and support the Assistant Operations Manager, property leads and their teams.
    • Foster a positive work environment and a culture of teamwork.
    • Human Resource Management and Disciplinary plan management on a daily basis.
    • Provide guidance on staff training and development.
  5. Financial Performance:
    • Monitor the financial performance of each property.
    • Identify opportunities for revenue growth and cost control.
    • Collaborate with the Assistant Operations Manager and property leads on budget management.
  6. Operational Efficiency:
    • Implement operational best practices and process improvements.
    • Identify and resolve operational bottlenecks and inefficiencies.
    • Optimize resource allocation across properties.
  7. Vendor and Supplier Management:
    • Manage vendor relationships and contracts.
    • Negotiate favourable terms and pricing for supplies and services.
    • Ensure quality and reliability of vendors.
  8. Safety and Compliance:
    • Ensure all properties adhere to safety and compliance standards.
    • Implement and enforce health and safety protocols.
    • Address any regulatory issues or concerns.
  9. Project Management:
    • Develop project plans, budgets, and timelines.
    • Ensure projects are completed on time and within budget.
  10. Reporting and Communication:
    • Prepare and present regular reports to senior management.
    • Communicate effectively with the Assistant Operations Manager, property leads and staff.
    • Provide updates on operational performance and initiatives.