Group Operational ManagerÂ
WINK Aparthotels
Date: January 2025
Roles and Responsibilities: The Group Operational Manager at WINK Aparthotels plays a pivotal role in overseeing the operational aspects of the organisation.
The following are the primary roles and responsibilities of this position:
- Operational Oversight:
- Provide leadership and direction to multiple Hotel and Café operations.
- Ensure the efficient and effective functioning of all Hotels and Cafés.
- Collaborate with the Assistant Operations Manager and property leads to maintain consistent standards.
- Guest Experience Management:
- Monitor and enhance the guest experience across properties.
- Review guest feedback and implement improvements.
- Address escalated guest issues and complaints.
- Quality Control:
- Set and maintain high-quality standards for services and facilities.
- Conduct regular property inspections to identify and rectify issues.
- Ensure adherence to brand standards and guidelines.
- Team Leadership:
- Lead, mentor, and support the Assistant Operations Manager, property leads and their teams.
- Foster a positive work environment and a culture of teamwork.
- Human Resource Management and Disciplinary plan management on a daily basis.
- Provide guidance on staff training and development.
- Financial Performance:
- Monitor the financial performance of each property.
- Identify opportunities for revenue growth and cost control.
- Collaborate with the Assistant Operations Manager and property leads on budget management.
- Operational Efficiency:
- Implement operational best practices and process improvements.
- Identify and resolve operational bottlenecks and inefficiencies.
- Optimize resource allocation across properties.
- Vendor and Supplier Management:
- Manage vendor relationships and contracts.
- Negotiate favourable terms and pricing for supplies and services.
- Ensure quality and reliability of vendors.
- Safety and Compliance:
- Ensure all properties adhere to safety and compliance standards.
- Implement and enforce health and safety protocols.
- Address any regulatory issues or concerns.
- Project Management:
- Develop project plans, budgets, and timelines.
- Ensure projects are completed on time and within budget.
- Reporting and Communication:
- Prepare and present regular reports to senior management.
- Communicate effectively with the Assistant Operations Manager, property leads and staff.
- Provide updates on operational performance and initiatives.